Privacy Policy - Ingenious Finance
Privacy Statement
How information is collected from you
We will collect your information from you directly whenever we can, like from enquiries we make of you when you seek credit assistance from us. We may verify that information from sources referred to in the responses to those enquiries or in this privacy statement.
How information is collected from other sources
Sometimes we will collect information about you from other sources as the Privacy Act 1988 permits.
where:
· we collect information from third parties about a loan or lease in relation to which you seek our services,
· we cannot get hold of you and we rely on public information to update your contact details, or
· we exchange information with your legal or financial adviser or other representatives.
When the law authorises or requires collection of information
We may use your information for purposes including:
· giving you Credit Assistance,
· giving you information about loan products or related services,
· considering whether you are eligible for a loan or lease or any related service you requested,
· assisting you to prepare an application for a lease or a loan,
· administering services we provide, for example, to answer requests or deal with complaints,
· identifying you,
· telling you about other products or services we make available and that may be of interest to you, unless you tell us not to,
· telling you about other suppliers, with whom we have arrangements, that supply goods or services that may be of interest to
you,
· allowing us to run our business efficiently and perform general administrative tasks,
· preventing or investigating any fraud or crime or any suspected fraud or crime,
· as required by law, regulation or codes binding us, and
· any purpose to which you have consented.
You can let us know at any time if you no longer wish to receive direct marketing offers from us. We will process your request as soon as practicable.
What happens if you do not provide information?
If you do not provide your information to us, it may not be possible to:
· assist in finding a loan or lease relevant to your circumstances,
· verify your identity or protect against fraud,
or
· let you know about products or services that might be suitable for your financial needs.
Sharing Your Information – General
We may use and share your information with other organisations for any purpose described above.
We may share your information with:
· your representative or any person acting on your behalf (for example, lawyers, settlement agents,
accountants, or real estate agents), and
· your referees, like your employer, to confirm details about you.
Sharing with third parties
We may share your information with third parties in relation to services we provide to you or goods or services in which we reasonably consider you may be interested. Those third parties may include:
· the broker group through which we may submit loan or lease applications to lenders or lessors on the broker group’s panel. You can view our broker group’s privacy notice by clicking HERE. It sets out how that broker group manages your personal information and where you can find its privacy policy,
· organisations which provide other products or services to you or to whom an application or referral has been made for those products and services,
our Licensee, referrers that referred your business to us,
· financial services suppliers with whom we have arrangements,
· valuers,
· lenders, lessors, lender’s mortgage insurers and other loan or lease intermediaries,
· organisations, like fraud reporting agencies, that may identify, investigate and/or prevent fraud, suspected fraud, crimes, suspected crimes, or other misconduct,
· Government or regulatory bodies as required or authorised by law. In some instances, these bodies may share the information with relevant foreign authorities,
· guarantors and prospective guarantors of your loan or lease,
· service providers, agents, contractors, and advisers that assist us to conduct our business for purposes including, without limitation, storing or analysing information, mentoring and training as applicable,
· any organisation that wishes to take an interest in our business or assets, and
· any third party to which you consent to us sharing your information.
· Australian Finance Group Ltd (AFG), each subsidiary of AFG, the Appointed Credit Service Provider and their organisation and any assignees or transferees of the commissions relating to any credit provided to me arranged by the Appointed Credit Service Provider or their organisation.
From time to time, we may use approved overseas organisations or service providers to help conduct our business. As a result, we may need to share some of your information (including credit information) with such organisations outside Australia. These organisations have an Offshoring Security Requirements
approval in writing with both the Mortgage Australia Group and/or the Australian Finance Group.
We may store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed.
Overseas organisations may be required to disclose information we share with them under a foreign law.
In those instances, we will not be responsible for that disclosure.
If you give information to us about another person (like your co-applicant) in relation to the services we provide, you will let that other person know that:
· access or request a copy of that privacy policy or this privacy statement, or
· access the information we hold about that other person,
· by using our contact details above, and
· we may not be able to provide those services to you unless we obtain their information.
Feedback on the handling of your personal information
Should you be dissatisfied with the manner in which the Credit Representative has handled your personal information, please contact us on the details listed above. We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction, you should contact the Office of the Australian Information Commissioner at:
email: enquiries@oaic.gov.au
Mail address: GPO Box 5218, SYDNEY, NSW 2001
You can find out more about how we manage your information by reading our Privacy Policy available by contacting us. Please see our contact details above. Also, you can read and obtain a copy of our Privacy Policy at the website address set out above. Our Privacy Policy sets out how you can ask us to access and seek to correct information we hold about you and how you may complain against us about a privacy issue.
You consent to us doing so and we may periodically provide you with information about new products and services available from us or from other businesses with whom we have a relationship. Your consent to our providing this information to you will be implied unless you notify us that you do not wish to receive this information.
You hereby authorise us to receive information from any lender about your credit affairs, and to provide any relevant real estate agent, lawyer, conveyancer, agent or person authorised by you to access your information, with details of whether finance has been approved for you, and if it has, the terms of that approval, including providing a copy of any approval letter.
You consent to us providing you with documents by electronic communication, you confirm that paper documents may no longer be given and electronic communications must be regularly checked for documents. Consent to the giving of documents by electronic communication may be withdrawn at any time.
You consent to us obtaining personal information, financial information and credit information about you by video or audio conferencing for the purpose of arranging credit, providing credit assistance and give your permission for that video or audio conference to be recorded for this purpose.
You consent to us obtaining your credit information (including both consumer and commercial credit reporting and eligibility information) from a credit reporting body on your behalf. We are authorised to use that information to assist us to provide services, including credit assistance, to you and to assist you to apply for credit.
By doing business with us, including providing us further information or correspondence after receiving this document, you agree that we may collect, use and disclose your information as specified unless you have explicitly withdrawn your consent.
